9:00 - 9:10 AM CT
Welcome and introduction

9:10 - 9:40 AM CT
Walmart’s five things that matter in today’s changing world 
Karen Kelso, VP, Retail Insights 
 
Walmart is focused on becoming a world-class omnichannel retailer and significantly changing its role in the industry. This session will cover:  

• The expanded role of services at Walmart 
• The shared omnichannel focus between stores and online 
• The role of suppliers in Walmart’s ecosystem  

9:40 - 11:00 AM CT
The state of the world and Walmart: War, logistics and supply chain
Karen Kelso, VP, Retail Insights 
 
Walmart turned in the best results ever in its most recent fiscal year. However, global events are creating significant challenges. We discuss the implications for Walmart and the supplier community, including: 

• How external events are putting pressure on Walmart’s competitive position  
• Product availability and how to mitigate out-of-stocks  
• Tips for building the best possible relationship with Walmart in uncertain times 

11:15 AM - 12:00 PM CT
Reviewing Walmart shoppers: Who they are and what they want 
Mary Brett Whitfield, SVP, Head of Shopper Insights 
 
Walmart shoppers have adapted to a post-COVID retail environment. Get the latest on Walmart shoppers, including: 

• Changes in their shopping patterns and priorities 
• How shopper expectations have changed 
• The factors influencing shoppers’ retailer of preference 

12:30 - 1:15 PM CT
Walmart’s strategy: Reviewing the Walmart ecosystem 
Kate Hohenstatt, Senior Analyst 

 The flywheel is the core of Walmart CEO Doug McMillon’s plans to ensure Walmart is the primary destination for shoppers and members. Explore the opportunities the flywheel presents and how different components can impact suppliers. This session examines:  

• The role and purpose of the flywheel elements 
• Walmart services and how to partner with the retailer to best serve shoppers and members 
• How Walmart’s omnichannel vision and big bets will come to life 

1:15 - 1:55 PM CT
Walmart’s supplier expectations 
Ross Cloyd, Director, Retail Insights 

Partnering with Walmart delivers great rewards yet comes with unique challenges. We will discuss:

• Walmart’s expectations of suppliers 
• Managing the goals of Walmart’s OTIF (on time and in full) and SQEP (Supplier Quality Excellence Program) 
• Prioritizing competing business objectives and distinguishing must-haves from nice-to-haves

2:05 - 2:55 PM CT
The evolution of private label 
Karen Kelso, VP, Retail Insights 
Mary Brett Whitfield, SVP, Head of Shopper Insights 

Private label will continue to expand as shoppers look for more cost-effective solutions and products. Topics include:

• The role of private brands in Walmart shopping routines 
• Best-in-class examples of private brands and the role they fulfill 
• Predictions for how Walmart’s private label program will evolve 

2:55 - 3:00 PM CT
Day 1 Wrap-up 
Karen Kelso, VP, Retail Insights 

9:15 - 10:10 AM CT
What key competitors are doing to challenge Walmart 
Karen Kelso, VP, Retail Insights 
 
Retail has become more challenging and complicated in the two years since the pandemic began, and competition for shoppers is fierce. In this section we’ll cover:

• Performance highlights of Walmart’s key competitors 
• Elements of exceptional business performance 
• Case studies in “what good looks like” 

10:10 - 11:05 AM CT
Walmart’s omni fulfillment and last-mile delivery services 
Ross Cloyd, Director, Retail Insights  
 
Walmart is leveraging its reach and distribution to deliver products to shoppers in new ways. Topics include: 

• Omnichannel objectives and tactics 
• Integrating services with product 
• Opportunities to integrate with Marketplace 

11:05 AM - 12:00 PM CT
Implications of focusing on membership and loyalty 
Karen Kelso, VP, Retail Insights 
 
The next battleground for growth will be acquiring and maintaining customer loyalty. We will discuss: 

• Components of successful loyalty programs 
• Walmart’s membership goals 
• Collaboration opportunities in becoming brand of preference 

12:30 - 1:00 PM CT
Predictions for Walmart shoppers and what loyalty looks like 
Mary Brett Whitfield, SVP, Head of Shopper Insights 
 
Shopper loyalty is the goal of every business and the key to loyalty is understanding shoppers. Topics include: 

• Factors affecting shoppers’ retailer(s) of choice 
• Drivers of shopper loyalty 
• Components of a successful loyalty program 

1:00 - 1:45 PM CT
Sam’s Club’s path forward 
Kate Hohenstatt, Senior Analyst 

Sam’s Club’s strong financial performance in FY 2022 positions the business to have another great year. Topics include: 

• Sam’s Club current and future growth drivers 
• Understanding and aligning with Sam’s members 
• What is and isn’t working among warehouse club competitors 

1:55 - 2:55 PM CT
Walmart key takeaways  
Karen Kelso, VP, Retail Insights 
 
Walmart’s strategy and focus have shifted away from in-store retail and toward providing services. Topics include: 

• Understanding Walmart’s areas of change and what those changes mean for your business 
• Deciphering and prioritizing Walmart’s expectations 
• Laying the foundation for a successful Walmart partnership