1:00-1:10 PM ET 
Welcome and introduction 
Ross Cloyd, Director, Retail Insights

1:10-1:35 PM ET 
The grocery reframe: Why the winning recipe is needed now 
Ross Cloyd, Director, Retail Insights 

• Survey the reasons that grocery retail is at a crossroads and why traditional tactics are no longer enough.
• Discover why the evolving ecosystem is now the strategy and why execution is the differentiator.
• Explore what “winning” looks like across every grocery capability. 

1:35-2:10 PM ET 
Grocery store as stage: Physical formats that convert 
Ross Cloyd, Director, Retail Insights 

• Examine how the store has evolved into a beacon of value, experience, and trust.
• Learn how layout, pricing, and merchandising build brand perception.
• Explore examples of winning store-level executions across grocery retailers

2:10-2:45 PM ET 
Rethinking grocery shoppers: New definitions, new expectations 
Mary Brett Whitfield, Senior Vice President, Head of Shopper Insights 

• Unpack generational, cultural, and trip-based shifts that are reshaping channel roles.
• Explore how shopper diversity and changing household needs are influencing retail strategies.
• Learn what it takes to build a modern grocery experience that connects across functional and emotional needs. 

2:45-3:00 PM ET 
BREAK 

3:00-3:40 PM ET 
Omnichannel that delivers: Seamless journeys in action 
Mary Brett Whitfield, Senior Vice President, Head of Shopper Insights 
Ross Cloyd, Director, Retail Insights 

• Understand what shoppers expect in frictionless digital-to-physical experiences. 
• Discover how leading retailers are removing friction from fulfillment, pickup, and app experiences.
• Learn the capabilities needed to execute connected commerce effectively. 

3:40-4:15 PM ET 
Loyalty in action: How personalization drives repeat trips 
Ross Cloyd, Director, Retail Insights 

• Learn how digital tools, personalization, and shopper data shape loyalty strategy.
• Explore loyalty programs that resonate with Gen Z and high-value shoppers.
• Identify gaps and opportunities for collaborative loyalty design. 

4:15-4:30 PM ET 
Day 1 wrap-up 
Ross Cloyd, Director, Retail Insights 

1:00-1:10 PM ET 
Welcome and introduction 
Ross Cloyd, Director, Retail Insights 

1:10-1:45 PM ET 
Smarter, faster grocery: Operational excellence in motion 
Ross Cloyd, Director, Retail Insights 

• Explore how retailers are using automation, labor, and AI to increase efficiency.
• Understand the link between internal processes and external shopper experiences.
• Identify opportunities for suppliers to support and collaborate with retailers in these areas. 

1:45-2:20 PM ET 
The evolving shelf: Product, placement, and portfolio in motion 
Simon Johnstone, Senior Director, Retail Insights 

• Explore how merchandising and assortment strategies are evolving to reflect the needs of today’s shoppers.
• Understand the shifting balance between among national brands, private label, and emerging players.
• See examples of how retailers are reimagining shelf strategy and product mix to drive relevance and growth. 

2:20-2:35 PM ET  
BREAK 

2:35-3:10 PM ET 
Collaboration as a capability: The secret ingredient 
Anna Brennan, Principal Analyst, Retail Insights 
Ross Cloyd, Director, Retail Insights 

• Find out how to define collaboration as a strategic asset, not a buzzword.
• Explore how supplier-retailer partnerships bring capabilities to life.
• Discover co-execution strategies across media, data, and promotions. 

3:10-3:45 PM ET 
Beyond the basket: Monetizing the retail ecosystem 
Ross Cloyd, Director, Retail Insights 

• Understand how retail media, healthcare, and financial services are reshaping grocery.
• Explore retailer models for monetizing assets beyond product.
• Learn how CPGs can tap into ecosystem-based revenue growth. 

3:45-4:20 PM ET 
Winning forward: Capabilities shaping grocery’s next chapter 
Ross Cloyd, Director, Retail Insights 

• Explore what tomorrow’s winning retailers will need, from pricing and personalization to merchandising and monetization.
• Review generational, economic, and operational forces that will test today’s playbooks.
• Leave with a clear view of what to prioritize and how to build the capabilities, partnerships, and planning muscle needed to lead through disruption — and win. 

4:20-4:30 PM ET 
Day 2 wrap-up 
Ross Cloyd, Director, Retail Insights