10:00-10:15 AM ET
Welcome and introduction
Malcolm Pinkerton, Global Head of Retail Insights
Rachel Dalton, Head of Retail Insights, North America

10:15-11:00 AM ET
The global digital retail landscape in 2025
Rachel Dalton, Head of Retail Insights, North America
Paida Mugudubi, Head of Retail Insights, Global

• Learn how global retailers are pivoting toward ecosystem retailing to stay ahead in digital commerce.
• Discover how leaders, fast followers, and emerging players are taking unique paths to capture market share.
• Uncover where top retailers stand in their digital transformation and get a look at what’s next.

11:00-11:45 AM ET
Swipe, tap, buy: The psychology of social commerce
Julie Craig, Vice President, Shopper Insights
Leigh O'Donnell, Head of Shopper and Category
Charlotte Harris, Senior Insights Consultant

• Explore how social media platforms influence shopping decisions.
• Delve into how user-generated content, influencers, and peer recommendations drive purchasing behavior.
• Consider how platforms optimize the psychology behind creating frictionless, impulse-driven purchases.

11:45 AM-12:30 PM ET

The Battle of Ideas: Retail AI: Driving enterprise value or eroding brand loyalty?
Simon Johnstone, Senior Director, Retail Insights
Barry Thomas, Senior Retail Commerce Thought Leader
Karen Kelso, Vice President, Retail Insights

• Find out why AI boosts efficiency but risks losing the human touch that fosters emotional connections.
• Learn how AI’s reliance on shopper data offers unparalleled personalization but raises significant privacy concerns.
• Review the drawbacks to overly personalized AI-powered marketing campaigns and product recommendations.

12:30-1:00 PM ET
Break

1:00-1:35 PM ET
Track 1: The business of attention in the digital age
Omnichannel Technology advancements and in-store priorities
Amar Singh, Senior Director, Retail Insights

• Explore how retailers are blending online and offline shopping more than ever to create differentiated experiences.
• Learn how different retail technologies are helping brands capture attention and engage shoppers online and in store.
• Discover how you can integrate these methods into your own strategies to retain and attract shoppers.

1:00-1:35 PM ET
Track 2: Amazon's next chapter and your next move
Amazon’s retail evolution: Shopping in 2030
Anna Brennan, Senior Analyst, Retail Insights

• Imagine a shopping experience so tailored, it feels like Amazon knows you better than you know yourself. What does such an experience mean for brands?
• Discover how Amazon will further blur the lines between physical and digital retail.
• Uncover Amazon’s future retail practices and logistics that will set new industry standards.

1:35-1:40 PM ET
Break

1:40-2:15 PM ET
Track 1: The business of attention in the digital age
How digital innovation is redefining retail
David Marcotte, Senior Vice President, Supply Chain and Technology

• Explore how retailers are evolving into tech and service providers, expanding beyond traditional retail models.
• Learn how digital-first marketplace models are transforming retailers into ecosystem-driven platforms.
• Understand how brands can adapt and thrive within these new retail ecosystems to stay competitive.

1:40-2:15 PM ET
Track 2: Amazon's next chapter and your next move
Amazon grocery: What's next and how should you prepare?
Ross Cloyd, Director, Retail Insights
Anna Brennan, Senior Analyst

• Explore how Amazon’s grocery offerings are expanding and how this shift impacts brick-and-mortar models.
• Learn how Amazon’s data-driven approach is reshaping shoppers’ expectations in grocery.
• Understand the role of Amazon’s advanced logistics and how brands can adapt to the growing demand for faster, more convenient grocery delivery.

2:15-2:20 PM ET
Break

2:20-2:55 PM ET
Track 1: The business of attention in the digital age
Social media's role in the attention economy
Charlotte Harris, Senior Insights Consultant

• Discover how brands cut through the noise on social media to drive shopper action.
• Learn how algorithms are reshaping the shopping experience and boosting brand loyalty.
• Find out how influencers are reshaping trust and driving retail growth in unexpected ways.

2:20-2:55 PM ET
Track 2: Amazon's health and wellness expansion
Navigating Amazon's health and wellness expansion
Amar Singh, Senior Director, Retail Insights  
Jake Kalotai, Senior Analyst, Retail Insights

• Explore Amazon’s impact on traditional healthcare models and the retailer’s push into the wellness space.
• Learn how brands can partner with Amazon to expand into health and wellness categories so they can reach new shopper segments.
• Understand how Amazon’s data-driven approach is personalizing healthcare and influencing health and wellness retailing.

2:55-3:00 PM ET
BREAK

3:00-3:15 PM ET
Day 1: Wrap-up
Malcolm Pinkerton, Global Head of Retail Insights
Rachel Dalton, Head of Retail Insights, North America

10:00-10:10 AM ET
Welcome and introduction
Rachel Dalton, Head of Retail Insights, North America
Malcolm Pinkerton, Global Head of Retail Insights

10:10-10:55 AM ET
Digital commerce titans: Retailers redefining online success
Anna Brennan, Senior Analyst, Retail Insights
Karen Kelso, Vice President, Retail Insight

• Examine how top retailers like Amazon and Walmart are leveraging technology to create new omnichannel experiences and stay ahead.
• Survey how a seamless user experience, loyalty programs, and data-driven insights can win shoppers’ trust online.
• Dive into the importance of mastering logistics, optimizing supply chains, and adapting to market trends quickly.

10:55-11:40 AM ET
Future of commerce and the transformative power of agentic AI
Barry Thomas, Senior Retail Commerce Thought Leader
J. Walker Smith, Chief Knowledge Officer, Brand & Marketing

• Explore how digital retail is shifting from simple online purchases to immersive, AI-driven experiences.
• Discover how autonomous AI agents are revolutionizing customer engagement, personalization, and decision-making.
• Learn how leading retailers are harnessing AI to streamline operations, predict trends, and create new shopper journeys.

11:40 AM-12:25 PM ET
The Battle of Ideas: Retail media: Game changer or just a tax on brands?
Moderator: Rachel Dalton, Head of Retail Insights, North America
Panelists: Tim Campbell, Ecommerce Consultant
Charlotte Harris, Senior Insights Consultant
Rohan Mazumdar, Vice President, Consulting Retail

• Is retail media really driving measurable ROI, or is it just another costly platform with inflated promises?
• Are brands benefiting from unprecedented access to consumer data in the ways they hoped?
• Is retail media overhyped, or is it genuinely providing better visibility and a more direct link between advertising spending and sales growth?

12:25-12:55 PM ET
Break

12:55-1:30 PM ET
Track 1: The business of attention in the digital age
Paying for priority: The business of loyalty
Taylre Stumpf, Senior Analyst, Retail Insights

• See how Amazon Prime is combating the rise of new retail memberships.
• Track the power shifts in retail memberships among retailers’ most dedicated shoppers.
• Learn how and why today’s retail memberships are evolving to go far beyond savings.

12:55-1:30 PM ET
Track 2: Amazon's next chapter and your next move
The next generation of Amazon shoppers
Misha Jethwa, Manager, Shopper Insights and Solutions
Erica Smith, Associate Research Manager, Shopper Insights

• Explore the evolving preferences of Amazon’s youngest shoppers and how they differ from those of previous generations.
• Gain actionable strategies to attract and engage emerging shopper cohorts as they gain purchasing power.
• Establish points of differentiation and value among Amazon’s Gen Z shoppers.

1:30-1:35 PM ET
Break

1:35-2:10 PM ET
Track 1: The business of attention in the digital age
How delivery services are winning the battle for shopper loyalty
Sophie Carroll, Associate Director, Retail Insights

• Discover the delivery factors forcing retailers to rethink their service models.
• Explore how brands are turning the last mile into a competitive advantage.
• Uncover how retailers are navigating the fine line between free delivery and maintaining profitability.

1:35-2:10 PM ET
Track 2: Amazon's next chapter and your next move
How challenger marketplaces will shape Amazon’s global future
Andriana Bantra, Senior Insights Consultant, Retail Insights
Charlotte Harris, Senior Insights Consultant, Retail Insights

• Assess whether competitors are ready to fight Amazon on its home turf or if challenger marketplaces threaten its dominance.
• Review how Amazon’s expansion into emerging markets is quietly rewriting the rules of global trade.
• Learn how challenger marketplaces are offering agile, niche experiences that challenge Amazon’s status quo.

2:10-2:15 PM ET
BREAK

2:15-2:50 PM ET
Track 1: The business of attention in the digital age
Digital commerce in a shifting economy
Doug Hermanson, Principal Economist, Retail Insights
Vikash Kaansili, Senior Analyst, Retail Insights

• Explore how economic factors are affecting online shopping behaviors.
• Learn how brands can adjust their digital strategies to meet evolving demands for affordability and convenience.
• Discover how innovative digital tools and AI-driven solutions can help business thrive despite economic uncertainty.

2:15-2:50 PM ET
Track 2: Amazon's next chapter and your next move
Amazon’s vision for value
Simon Johnstone, Senior Director, Retail Insights

• Explore how Amazon’s expanded low-cost offerings impact the convenience and value channels.
• Develop strategies for navigating an increasingly year-round sales cycle.
• Analyze how rising price sensitivity and demand for affordability are shaping Amazon’s assortment.

2:50-2:55 PM ET
BREAK

2:55-3:10 PM ET
Day 2: wrap-up
Rachel Dalton, Head of Retail Insights, North America
Malcolm Pinkerton, Global Head of Retail Insights