1:00-1:10 PM ET/10:00-10:10 AM PT
Welcome and introduction
Gina Logan, Principal Analyst, Retail Insights

1:10-1:45 PM ET/10:10-10:45 AM PT
Costco’s unchanging strategy in a changing landscape
Gina Logan, Principal Analyst, Retail Insights

• Discover the secret sauce behind Costco’s historical successes.
• Learn about the factors contributing to Costco’s recent sales slowdown.
• Explore how Costco could navigate the new club environment.

1:45-2:15 PM ET/10:45-11:15 AM PT
Costco and the evolving retail landscape
Doug Hermanson, Principal Economist, Retail Insights
Julie Craig, Vice President, Shopper Insights

• Step back for a look at current macroeconomic conditions and the changes they have wrought on the retail industry.
• Understand how this environment has altered shopper behavior and expectations.
• See how Costco is (and isn’t) meeting these new challenges.

2:15-2:30 PM ET/11:15-11:30 AM PT 
BREAK 

2:30-3:15 PM ET/11:30 AM-12:15 PM PT
Costco and the new member
Julie Craig, Vice President, Shopper Insights

• Look at Costco’s member base and how “aging out” could hurt its bottom line.
• Study how Sam’s Club is engaging Gen Z and what Costco could learn.
• Dive into how Costco could win or lose in the prolific world of loyalty programs.

3:15-4:00 PM ET/12:15-1:00 PM PT
Costco and the digital world
Anna Brennan, Senior Analyst, Retail Insights

• Evaluate Costco’s digital strategy, including its recent gains and where it’s still falling behind.
• Assess how lower barriers to entry have altered the competitive landscape.
• Gain an understanding of how you can help Costco level up its digital game.

4:00-4:15 PM ET/1:00-1:15 PM PT
Day 1 wrap-up
Gina Logan, Principal Analyst, Retail Insights

1:00-1:10 PM ET/10:00-10:10 AM PT
Welcome and introduction
Gina Logan, Principal Analyst, Retail Insights

1:10-1:45 PM ET/10:10-10:45 AM PT
Costco and the category shift
Ross Cloyd, Director, Retail Insights
Christopher Miles, Senior Analyst, Retail Insights

• Analyze shoppers’ purchasing shift from general merchandise to grocery.
• See how Sam’s Club is pivoting to meet the moment.
• Learn how Costco’s prototypical slow-and-steady approach could impact its success.

1:45-2:15 PM ET/10:45-11:15 AM PT
Panel Discussion: Costco and the world
Moderator: Gina Logan
Panelists: David Marcotte, Senior Vice President, Retail Insights
Amar Singh, Senior Director, Retail Insights

• Survey Costco’s international success and how it could be duplicated in the US.
• Analyze the pros and cons of Costco’s relentless physical expansion.
• Find out about Costco’s potential future around the globe.

2:15-2:30 PM ET/11:15-11:30 AM PT
BREAK

2:30-3:15 PM ET/11:30 AM-12:15 PM PT
TBD: Club channel strategies: Costco in context
Michael Clayman, President, HHC Publishing

3:15-4:00 PM ET/12:15-1:00 PM PT
Costco and you: Planning for 2024 and beyond
Gina Logan, Principal Analyst, Retail Insights

• Study the potential opportunities and pitfalls before Costco.
• Gain an understanding of how you should think about your future with Costco.
• Scope out how you can become an indispensable partner to Costco.

4:00-4:15 PM ET/1:00-1:15 PM PT
Event wrap-up
Gina Logan, Principal Analyst, Retail Insights