10:00-10:15 AM ET 
Welcome and introduction 
Rachel Dalton, Head of Retail Insights, North America 
Malcolm Pinkerton, Global Head of Retail Insights

10:15-10:45 AM ET 
The future of commerce: Generation 4 
Barry Thomas, Senior Retail Commerce Thought Leader 

• Understand the global future of commerce context, often referred to as Generation 4. 
• Get an overview of new business models and ways of working that will help future-proof enterprises. 
• Review how data, AI, automation, and ecosystem retailers are driving a new era of commerce. 

10:45-11:15 AM ET
Inflated expectations – the FMCG mirage unmasked
Benjamin Cawthray, Global Shopper Director, Kantar Worldpanel

• The checkout challenge: inflation's impact on FMCG growth and the role of the Discounter and e-commerce channels
• Coping mechanisms shoppers are using to beat the inflationary crush
• Regional nuances and consumer preferences driving growth

11:15-11:45 AM ET 
Store at the core: Digitalization’s impact on the future of omni 
Amar Singh, Senior Director, Retail Insights 

• Understand how technology is optimizing back-end efficiencies. 
• Discover how retailers are deploying digital tools to drive engagement. 
• Evaluate how digital touchpoints impact the shopper journey. 

11:45 AM-12:15 PM ET 
Innovation in last-mile delivery and pickup 
Nishant Shrikhande, Senior Analyst, Retail Insights 

• Survey the latest innovations and updates in the last-mile delivery space. 
• Understand how the evolution in last-mile delivery is impacting retailers and brands. 
• Determine key actions that will drive success with last-mile delivery providers. 

12:15-12:45 PM ET 
Lunch 

12:45-1:15 PM ET 
Social commerce and the next generation of retail 
Andriana Bantra, Senior Insights Consultant 
Charlotte Page, Insights Consultant 

• Gain insights into the key social commerce elements impacting retail today. 
• Understand how social commerce varies across global markets. 
• Review key actions needed for social commerce success. 

1:15-2:00 PM ET 
Panel discussion: How FMCG companies are thinking about generative AI 
Moderator: Barry Thomas, Senior Retail Commerce Thought Leader 
Panelists:
J. Walker Smith, Chief Knowledge Officer
Sian Davies, Global Head of Digital Insights, Diageo
Cherie Leonard, Head of N.A. Insights, Colgate-Palmolive

• Review generative AI and the core capabilities of interest to FMCG companies. 
• Learn how and why retailers and restaurants have become early adopters of generative AI. 
• Examine initial use cases to understand how generative AI can benefit FMCG brands. 

2:00-2:30 PM ET 
The big profit challenge for ecommerce 
Doug Hermanson, Principal Economist 

• Evaluate the impact of inflation on digital commerce. 
• Define what macro finance means for digital. 
• Consider long-term macro challenges and opportunities in digital commerce. 

2:30-2:45 PM ET 
BREAK 

2:45-3:15 PM ET 
The US omnishopper: Now and next 
Julie Craig, Vice President, Shopper Insights 

• Define the omnishoppers of today and tomorrow. 
• Examine where and how they shop online. 
• Evaluate ways to engage these shoppers online and in store. 

3:15-3:45 PM ET 
Maintaining brand loyalty digitally during inflation 
Anna Brennan, Senior Analyst, Retail Insights 
Taylre Stumpf, Senior Analyst, Retail Insights 

• Discover the digital strategies retailers are using to maintain shopper loyalty amid tough macroeconomic conditions. 
• Understand how inflation is dictating shopper behavior and raising expectations. 
• Develop a strategy to maintain and attract shoppers while driving long-term brand loyalty. 

3:45-4:15 PM ET 
Tools shaping digital transactions in retail 
David Marcotte, Senior Vice President, Retail Insights 

• Evaluate how QR codes and one-off validations are critical to protecting transactions and IDs. 
• Take a look at the tools retailers test as they look to maintain a frictionless yet secure retail environment. 
• Examine blockchain’s function, frustration, and future potential. 

4:15-4:45 PM ET
Day 1: Key takeaways  
Rachel Dalton, Head of Retail Insights, North America 
Malcolm Pinkerton, Global Head of Retail Insights

10:00-10:15 AM ET 
Welcome and introduction 
Rachel Dalton, Head of Retail Insights, North America 
Malcolm Pinkerton, Global Head of Retail Insights

10:15-11:00 AM ET 
Panel: What’s next for FMCG and commerce? 
Moderator: Rachel Dalton, Head of Retail Insights, North America
Panelists: David Marcotte, Senior Vice President, Retail Insights, Barry Thomas, Senior Retail Commerce Thought Leader, and J. Walker Smith, Chief Knowledge Officer 

• Understand the most important human insights impacting brands and firms heading toward 2030. 
• Review how companies can manage successfully through the disruptive context ahead. 
• Discuss how digital and AI are impacting the industry and driving new growth platforms. 

11:00-11:45 AM ET
Panel discussion: Experiments in organizational effectiveness
Moderator: Kate McGee, Partner, Syndicated Retail Platforms 
Panelists: Rohan Mazumdar, VP, Consulting— Retail, Michael Major, OmniCommerce Director, Kate Tilbury, Associate Director, Organizational Performance

• Understand why organizations need to prioritize integrating omnichannel capabilities as a fundamental aspect of their business.
• Gain insights into how to share knowledge and responsibility more widely within an organization to support an omnichannel strategy.
• Get practical tips for successfully implementing effective omnichannel capabilities.

11:45 AM -12:15 PM ET 
The rise of global marketplaces 
Stefanos Nanopoulos, Senior Insights Consultant 

• Gain insight into the major online marketplaces and their operating models. 
• Understand how marketplaces impact ecommerce retail and brands/suppliers. 
• Learn how to successfully deploy winning strategies on online marketplaces. 

12:15-12:45 PM ET 
Lunch 

12:45-1:15 PM ET 
COVID’s lasting impact: The emergence of digital health  
Kate Hohenstatt, Lead Analyst, Retail Insights 
Charlotte Page, Insights Consultant 

• Develop a better understanding of COVID’s influence on the growing health and wellness space. 
• Learn how brands and retailers are messaging and engaging with consumers as digital health evolves. 
• Explore the benefits and implications of healthcare services across retail. 

1:15-1:45 PM ET 
Effective tech: Beauty’s leading edge in retail technology 
Tiffany Hogan, Director, Retail Insights 

• Explore how beauty retailers and brands use disruptive tech successfully. 
• Learn how top players are using technology to drive ecommerce growth. 
• Understand how to apply these strategies in any retail sector. 

1:45-2:15 PM ET 
Strategies for retail media success 
Ross Cloyd, Director, Retail Insights 
Chris Miles, Senior Analyst, Retail Insights 

• Understand the latest trends in retail media. 
• Gain insights into what retail media success will look like in the future. 
• Determine the action steps needed to win in retail media. 

2:15-2:45 PM ET 
The evolution of restaurant loyalty, digital sites, and apps 
Barry Thomas, Senior Retail Commerce Thought Leader 
Charlotte Page, Insights Consultant 

• Understand the current context for food service loyalty, digital sites, and apps. 
• Review the loyalty and digital site/apps framework for success. 
• Learn from best practices in place at a diverse set of restaurant brands. 

2:45-3:00 PM ET 
BREAK 

3:00-3:30 PM ET 
Walmart’s digital future 
Karen Kelso, Vice President, Retail Insights 

• Explore what Walmart’s version of omnichannel entails for customers and suppliers. 
• Learn how technology adoption reflects Walmart’s strategic growth plans. 
• Consider future requirements for integrating with Walmart’s digital expansion and investment. 

3:30-4:00 PM ET 
How the global value channel leverages digital to compete 
Simon Johnstone, Senior Director, Retail Insights 

• Understand why value retailers are adapting as out-of-channel competition intensifies. 
• Learn how digital innovation is complementing the value retailer model. 
• Identify which strategies are short-term opportunities versus long-term disruptions. 

4:00-4:30 PM ET 
Day 2: Key takeaways  
Rachel Dalton, Head of Retail Insights, North America 
Malcolm Pinkerton, Global Head of Retail Insights